18 Feb 2002 trow   » (Master)

I Trust These People With My Money?

I just tried to sign up for my bank's on-line bill payment system, but the system complained about not being able to verify my information, and referred me to a customer service 800 number.

So I call. And I find out that they don't have any record of my ATM card in their system (the ATM card number and PIN number was one of the things they used for authentication). And the customer service rep didn't seem to believe me when I told him that yes, this ATM card works just fine.

So in order for me to sign up, they need to send me a new ATM card -- even though I already have a perfectly good one. Who designs these systems? How can these big organizations be so clueless?

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