I Trust These People With My Money?
I just tried to sign up for my bank's on-line bill payment
system, but the system complained about not being able to
verify my information, and referred me to a customer service
So I call. And I find out that they don't have any record
of my ATM card in their system (the ATM card number and PIN
number was one of the things they used for authentication).
And the customer service rep didn't seem to believe me when
I told him that yes, this ATM card works just fine.
So in order for me to sign up, they need to send me a new
ATM card -- even though I already have a perfectly good one.
Who designs these systems? How can these big organizations
be so clueless?