Grabbed the name of that other book from my recent buying binge:Work
- The Eternal E-Customer, by Bryan P. Bergeron, Ray Kurzweil
This book pushes the mantra of "Emotionally Intelligent Interfaces", and looks to be an good detailed design guide for that approach. I haven't read it myself yet, although the Amazon reviews appear promising.
Finally got around to putting together a secure framework for automated account management here (not a trivial thing to do when you're dealing with a wide variety of platforms), which should hopefully save a fair bit of time later for distribution of software and configurations. Next job is the internal audit of how Engineering is using our IP address space, since our ISP isn't doing so hot these days. Seems to be the trend these days, doesn't it?