Argh. How is it that people can be so fucking stupid?
Are Yahoo actually employing people to do their
customer service, or just dragging in crack-smoking monkeys
off the street to do it for a laugh?
This reminds me of the exchange with Vodafone, where they never bothered to read anything I wrote, but just kept asking the same identity questions over and over again... even when I answered them.
Date: Sun, 11 Jan 2009 23:35:53 +0000
To: David Woodhouse <firstname.lastname@example.org>
Subject: Re: UK - United Kingdom (KMM81869195V16943L0KM)
From: Yahoo! UK & Ireland Login Support <email@example.com>
X-Bad-Reply: 'Re:' in Subject but no References or In-Reply-To headers
Thanks for writing to Yahoo! UKIE Customer Care.
Currently, we are unclear on exactly what it is you want done to your
account. Please reply to this message with a more detailed explanation
of what you need done.
Also, in your reply, please include the:
- Yahoo! ID
- alternate email address
- date of birth
- postal code
- secret question and answer
that you supplied when you created your account. We will then be able to
verify your account.
Customer Care - Yahoo! UK & Ireland
CONFIDENTIALITY NOTICE: This email and any attachment is confidential
and may be legally privileged. It is intended for the named recipient
Original Message Follows:
On Sat, 2009-01-10 at 23:48 +0000, Yahoo! UK & Ireland Login Support wrote:
> Currently, we are unclear on exactly what it is you want done to your
This was fully stated in my mail of January 8th.
I'm sorry; I don't mean to be rude, but I don't think I could explain it
in words of fewer syllables. You'll have to find a competent adult to
read it to you.
I am attaching that email for your convenience, in case you can't find
it. Please forward it to someone who is capable of dealing with it... as
I requested on the 8th.
[ Attachment 1.2 Type: message/rfc822][ Forwarded message displayed below ]
From: David Woodhouse <firstname.lastname@example.org>
Date: Thu, 08 Jan 2009 15:36:07 +0000
On Thu, 2009-01-08 at 13:44 +0000, Yahoo! UK & Ireland Login Support wrote:
> Hello David,
> Thanks for writing to Yahoo! UKIE Customer Care.
> We have received the account information you have provided and
> understand that you are unable to login to your Yahoo! account.
I have found the reason why your reminder message wasn't getting though.
Please forward this to whoever is responsible:
Your reminder messages are being sent out without a Message-Id: header.
This header is supposed to contain a unique identifier for each message,
and the email RFC (RFC5322) says that every message SHOULD have such a
Since most messages lacking such a header, in violation of the standard,
are spam or virus traffic, many mail servers reject them. Including
I have implemented a temporary workaround, and I was able to receive the
reminder -- so I do have my username and password now; thanks. But you
should fix the problem anyway, of course.
[ End of Forwarded Message 1 ]