I pay my telephone bill to British Telecom by Direct Debit — it's taken from my bank account directly, under their control (albeit with fairly decent safeguards).

Strange, therefore, that I got a call yesterday from their missing payments department chasing up my last bill, which they hadn't bothered to take for some reason. They left a message with a number to call them back on, and a reference number. Yet when I called, the person there seemed unable to do anything useful like checking why they hadn't bothered to take the payment. She just said she'd have to get someone more clueful to call me. I wonder why I wasn't asked to call that person in the first place?

Immediately after the call I checked my bank statement, and it seems that the Direct Debit was actually taken — yesterday. So I helpfull called back and told them that, since they didn't seem clueful enough to work out for themselves what they were doing.

Today I got another phone call, and another British Telecom representative lied to me by telling me that the bill was still unpaid.

Fucking Useless Telco.