7 Nov 2003 chipx86   » (Journeyer)

Domain Renewal Headaches

Once again, re-registering chipx86.com proved to be a painful task. I registered this domain through a special one-day deal that Staples had in combination with Register.com a couple of years back. The domains were $1 each, so I got chipx86.com. Since then, renewal has been hell.

Last year, my domain suddenly vanished one day. I did a whois and found it had expired 1-2 months previously, but didn't actually die until that day. Not once did I get a renewal notification e-mail. I went to go renew it, and register.com showed absolutely nothing in my account information for that domain. I also was unable to register it, as it still claimed my domain. I had to call them up and spend a couple of hours on the phone. The problem turned out to be that part of my stuff was in their database, and part in Staples's database, and nobody seemed to have an access level needed to get to all of it to make a change. They had to call me back after a couple of engineers got on the task. Two days later, I had my domain back.

I had hoped that everything was cleared up after last year's incident. Today, however, people told me my domain was no longer resolving, and sure enough, it expired September 30th. Once again, I was unable to renew it or re-register it, so I called them up again. They said that the domain fell out of the grace period, so I asked if they could just re-register it now under register.com, without the tie-in to Staples. They said no, but that they could renew it for me, so I ended up just doing that.

Looks like I'll be looking forward to this mess again next year. I sent a request through a form the lady told me about to have it transferred, but I doubt little will come of it. Ugh. I'll just have to pay for a domain transfer to some other place.

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