ARRRRGGGG!!! I am at work, which is tech support. If you are in tech support then you know what I am talking about. I was just on the phone with a woman for 20 minutes, and the ONLY problem was that she wasn't clicking "OK" to get out of a window, and she couldn't follow my %@#%ing instructions!!!!
Grr. Okay, I'm feeling better now. Luckily her six year old came on and configured it correctly.