Guarantee on Microsoft Windows Server

Posted 22 Oct 2002 at 19:12 UTC by ishmukler Share This

Stratus Backs 100 Percent Availability Guarantee on Microsoft Windows Server Platform with $100,000 'Perfect Performance' Program. Look for details on Straus website

Looks like finally Windows is 100% reliable. Not that fast. I first saw article about "Stratus challenge" on osnews. Release said price of the 4-way intel server is $150,000, refund is $100,000 cash or credit. Only questions I had are 4-way intel what? Is that Intanium2? If I indeed bring server down in a day a two, could I get partial refund for over $50,000 so that I can exploit the fact company is actually "putting our money where our mouth is" (that is quote from statement made by James Gargan, Stratus senior vice president of Worldwide Marketing. Since `There's no place left to hide for those who stubbornly cling to the notion that Windows reliability falls short in enterprise-class computing," said Bob Ellsworth, director of the Windows Server Marketing Group at Microsoft Corporation.` Works for me. My business is experiencing some temporary cashflow difficulties. I could either help myself or pay for my mistake. But not everything is that simple. I contacted manufacturer at once and here is what I found out.
1. Price is $180,000 not $150,000 mentioned.
2. CPUs are Xeons MP with hyperthreading. Same kind of system - Dell 6650 is priced around $30,000. Thus $150,000 is a waste right away.
3. If you deliberately bring the server down, you void the guarantee. (Thus they may have to make you proof that crash was an accident.)
4. There are no returns or refunds. So you cannot buy $30,000 worth of hardware for $180,000 crash it reducing exposure to $80,000 and get back even remaining $50,000.

Basically just another way of reaping off customer. Nothing new. When you read the article is looks very appealing to unsuspecting consumer. But in fact it is just another marketing trick still falling short of selling Brooklyn bridge.

the cost of M$ guarantee, posted 22 Oct 2002 at 19:53 UTC by badvogato » (Master)

is that real people and real resources for real problems are guaranteed to be over stressed and forever short of money as long as M$ maintains its market share.

what's better..., posted 23 Oct 2002 at 18:52 UTC by mrsbrisby » (Journeyer)

they [strauss] only cover the first crash within the first year. a brilliant marketing plan!

I only wish I thought of it first....

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